At HLR DAILMART PVT LTD, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered through dailmart.com.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not shipped or delivered on Sundays and public holidays.
- In case of high demand or special promotions, processing may take slightly longer.
2. Shipping Coverage
We currently ship to:
- All major locations across India
- Rural and remote locations may require additional delivery time.
International shipping is currently not available (can be enabled later if required).
3. Estimated Delivery Time
- Standard Delivery: 4–8 business days
- Remote Locations: 7–12 business days
Delivery timelines may vary depending on:
- Customer location
- Courier partner
- Weather conditions
- Government restrictions
- Festive or high-demand seasons
4. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout based on:
- Delivery location
- Product weight
- Order value
- Any free shipping offers will be clearly mentioned on product pages or during checkout.
5. Cash on Delivery (COD)
- COD is available on selected products and locations.
- HLR DAILMART PVT LTD reserves the right to enable or disable COD for any order without prior notice.
- Additional COD charges may apply in some locations.
6. Order Tracking
Once your order is shipped:
- You will receive a tracking ID via SMS or email.
- You can track your order through the courier partner’s website.
7. Delays in Delivery
Delivery delays may occur due to:
- Incorrect or incomplete shipping address
- Natural disasters
- Transport strikes
- Government restrictions
- High seasonal demand
HLR DAILMART PVT LTD is not responsible for delays caused by such uncontrollable circumstances.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 24 hours of delivery
- Share images/videos of the damaged product and packaging
- After verification, we will arrange a replacement or refund as per our Return & Refund Policy
9. Incorrect Address & Failed Delivery
- Customers are responsible for providing the correct shipping address.
- If delivery fails due to an incorrect address or customer unavailability, re-shipping charges may apply.
- In some cases, the order may be cancelled after multiple failed delivery attempts.
10. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability and location.